Outdoors by Owner, Inc.
August, 2022

OBO’s Rentsafe Guarantee is comprehensive protection for OBO Renters and is included for free with every booking. In the unlikely event that something goes wrong during your trip, we’ll do our best to make sure you still have a great experience. 

Every Booking includes free protection from Owner cancellations, listing inaccuracies, and other issues like trouble checking in.

Booking Protection Guarantee

In the unlikely event a Host needs to cancel your booking within 30 days of check-on, we’ll find you a similar Accommodation, or we’ll refund you. 

Check-In Guarantee

If you can’t check into the Accommodation and the Host cannot resolve the issue, we’ll find you a similar Accommodation(s) for the length of your original stay, or we’ll refund you.

Get-What-You-Booked Guarantee

If during your stay, you find that your listing isn’t as advertised – for example, the refrigerator stops working and the Owner can’t easily fix it, or if the Accommodation has fewer bedrooms than listed – you’ll have three days to report it and we’ll find you a similar Accommodation(s), or we’ll refund you. 

Rentsafe in our Terms

If you have a claim under the Rentsafe Guarantee, please see section 13.2 of OBO’s Terms, reproduced below for convenience:

If a Renter provides valid evidence that a modification to the Booking is warranted pursuant to the OBO Rentsafe guarantee (“Rentsafe Claim“), the complaining User can notify OBO.  The Owner will be given notice and given an opportunity to respond. If OBO determines in its sole discretion that the Rentsafe Claim is valid, OBO shall have the option to modify the Booking and find a substitute Accommodation or refund the Renter.  Owners agree to cooperate in good faith, provide any information OBO requests, execute documents, and take further reasonable action, in connection with a Rentsafe Claim. If a Booking is modified  under this Section, the Owner shall only be entitled to compensation for nights the Accommodation was occupied and such modification shall be deemed an Owner Cancellation.

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