OUTDOORS BY OWNER, INC.
This is the Cancelation and Refund Policy of Outdoors by Owner, Inc. (for convenience, hereinafter “OBO”). This Policy is incorporated by reference in OBO’s Terms and Conditions. A violation of this Policy will be deemed a violation of OBO’s Terms. Any capitalized word used herein which is not defined, shall have the same meaning set forth in OBO’s Terms.
These are the Renter Cancellation Terms. This policy shall govern unless a Listing has a contradictory cancellation policy, which must be expressly and clearly stated in the Listing. Any Listing(s)’ cancellation policy shall govern and will control over this Renter Cancellation portion of the Cancellation Policy.
CANCELLATION MORE THAN 21 DAYS BEFORE CHECK IN: Full Refund
If the Renter cancels their reservation more than 21 days prior to their scheduled Booking check-in time, the Renter will be entitled to a 100% refund of the Total Price, less any payment processing fees incurred by OBO.
CANCELLATION BETWEEN 5 DAYS AND 21 DAYS BEFORE CHECK-IN: 50% Refund
If the Renter cancels their reservation more than 5 days but less than 21 days prior to their scheduled Booking check-in time, the Renter will be entitled to a 50% refund of the Total Price, less any payment processing fees incurred by OBO.
CANCELLATION LESS THAN 5 DAYS BEFORE CHECK-IN: 0% Refund
If the Renter cancels their reservation more than 5 days but less than 21 days prior to their scheduled Booking check-in time, the Renter will be entitled no refund.
These are the Owner Cancellation Terms. These Terms may not be altered or amended without the express written consent of both Renter and Owner.
If an Owner Cancels a Booking, OBO will impose fees subject to a minimum cancellation fee of $100.00 and a maximum cancellation fee of $1,000.00. The fee is based on the reservation amount and when the reservation is canceled:
When calculating cancellation fees, the reservation amount includes the base rate, cleaning fee, and any pet fees, but excludes taxes and guest fees. If the calculated cancellation fee is less than $100.00, it will be adjusted up to $100.00, and if the calculated fee is more than $1,000.00, it will be adjusted down to $1,000.00.
If an owner cancels more than three (3) Bookings or more than fifteen (15) nights in any calendar year, OBO reserves the right to suspend, terminate, or take Additional Measures for Violation against the Owner. Additionally, OBO reserves the right to publish reviews after every cancellation indicating that a reservation was cancelled.
If any User believes that due to hardship or other unforeseen or extenuating circumstances the Cancellation policy contained herein should be waived, modified, or adjusted, for a specific Booking, please contact OBO by emailing [email protected].
OBO is committed to maintaining excellent customer service, and will review any request in light of the circumstances provided. In the event OBO determines, in its sole discretion, that this policy should be waived, modified, or adjusted, OBO may, but shall have no obligation to facilitate an agreeable resolution to the request. Any waiver, modification or adjustment for a Booking or multiple Bookings shall not be deemed a waiver or modification of this Policy.